2022 Product Development Summary

Getting in touch with us has never been this fast. According to Intercom, our customer support teams median response time was under 45 seconds for over 800+ conversations!

We have created a new, faster way to moderate comments. With this view, you don't have to go into the conversation screen and take moderation actions right through the inbox!

Have you ever wanted to contact someone who left a public comment on one of your content? With this feature, you can send them a direct message and continue the conversation in a private place.

Our filters are more advanced than ever. You can filter messages by type (comments, ad comments, DMs) or status (Assigned to me, unassigned). And, for those cautious moderators, we added the hidden tag for filtering.

There's a new chart on Reports page that shows your comment/DMs ratio. We also optimized date range selection to make it work faster.

When one of your channels are disconnected, you'll see the yellow warning icon next to the platforms name. When this happens, navigate to the Channels tab and reconnect your disconnected channels.

More than 100 customers tested Juphy's mobile app this year and we gathered a lot of feedback. We'll continue to improve the app based on your feedback. Thank you!

Remember the times you had to deal with Twilio? Yeah, those days are behind. We developed a brand new integration with WhatsApp itself. There won't be a middle-man. It'll be released soon.

With the single sign-on structure, you can give your teammates access to Juphy without even logging in to Juphy!

You can now add multiple attachments in a single message.

You can now preview the stories that people responded through Juphy.

Attachments are now available for Twitter!

You can manage your Instagram DMs right inside Freshdesk.