Facebook 24 Hour Time Limit
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Nafiur Rahman
The issue is: Facebook had set a bad limitation of 24 hours for reply in page inbox. That means, as you know, we cannot reply to a customer's message in our Facebook page if it passes 24 hr period. This is a huge problem for pages who don't have dedicated support guy to handle messages 24/7. I personally handle my messages, and sometimes one of my team member does that. But we have a weekly holiday, and normally that's the time when we feel frustrated to see quite a few new messages been sent over the weekend, yet we cannot reply to them now.
Now, normally I set up a chatbot using Botstar on my pages, and now I have Juphy working side by side with those bots to handle the manual replies. So, I try to collect emails of the sender through Botstar.
But, sending emails to those customers is always a manual process, which is another hassle in every sense.
So, what I suggest now: allow us some kind of feature or option to store those emails inside Juphy as well, and let us send emails directly from Juphy to those customers, whose messages we've missed due to the 24 hr limitation.
I hope I made my point clear.
Cem
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No more annoying limits! You can now use Juphy freely!
Erdi
Got approved by Facebook 🎉 We'll release a new product update this week then you'll be able to reply back without 24 hours restrictions.
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utterflymultimedia Multimedia
Erdi: Fabulous! Looking forward to it!
Eyup
in progress
Erdi
Hi Nafiur Rahman , 24 hours restriction is really a big problem, currently, we're trying to get a privilege by Facebook in order to bypass this restriction, if we get that privilege, it would be amazing.
On the other hand, as you mentioned in your last part of the message. Triggering the emails would be amazing but we have to do this with a generic solution.
I have an idea at that point, let me explain the use-case.
Currently, we're working on a Webhook API solution and it'll send many types of alerts(HTTP requests) to your declared URL.
There will be a variety of conditions like
Send request or alert if;
- New FB Message received
- New FB Message with an Email
- New Email received with the tags tag1, tag2, tag3
- New message has specified keywords. (If the message has one of the declared keywords)
- and more :)
At the beginning, with those types of conditioned Webhooks you can trigger your use-case through Zapier.
We're also thinking to share guides for those types of integrations and your emailing use case definitely will be the first one.
Nafiur Rahman
Erdi: great idea. Thanks. Please consider adding Pabbly Connect as integration as well, I use that regularly. What I understand, if you open webhook option, Pabbly will be able to integrate by themselves.